Welcome to the August 2013 issue of the UK ECC's Your Update newsletter.  This issue's subjects include: Information on the Distance Selling Regulations 'cooling off' period; Changes in UK Consumer Protection over the past 20 years; Passenger Rights; Tour Operator surcharges and a successful case study.

The aim of the newsletter is to give you a flavour of how the UK ECC helps consumers, show examples of cases we have been working on and, more importantly, provide you with the best advice on cross-border shopping.