UKICC | The UK International Consumer Centre

Customer Service Excellence Award

Customer Service Excellence ® aims to bring professional, high-level customer service concepts into common currency with every customer service by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.

 

The CSE Award

Since 2014, the UK International Consumer Centre has been annually accredited with the Customer Service Excellence award. The Customer Service Excellence ® standard aims to make a tangible difference to service users, by encouraging organisations to focus on their end-users' individual needs and preferences.

Before we were awarded this accreditation, our policies and procedures were internally monitored to make sure we were providing the best possible service. When we decided to put ourselves forward for the award in 2014, we had to make our Customer Service Policies and Procedures stricter and more available to bpth customers and staff.  We then had to demonstrate how we achieved these policies and procedure in our every day working tasks.

Each year, the assessor looks at 5 key areas to see that our organisation meets the expected level of service:

  • Customer Insight
  • Culture of the Organisation
  • Information and Access
  • Delivery
  • Timeliness and Quality of Service

As the CSE Award is only awarded for 12 months, we are assessed each year - to continually monitor how we reach these standards.

 

If you would like more information on the CSE Award, please do not hesitate to contact us using the information elsewhere on this page.