Directory of Useful Organisations

Here, we've listed a number of organisations - in the UK, Europe and around the world - who may also be able to provide additional advice, assistance and information.

Approved Alternative Dispute Resolution (ADR) Schemes For The UK

• ABTA - The Travel Association (abta.com): Deals with holiday related complaints against its members
• ADR Group (consumer-dispute.co.uk): General consumer dispute resolution service
• Aviation ADR (aviationadr.org.uk): Deals with disputes (delay, cancellation, denied boarding) relating to its member airlines
• CEDR Airlines (cedr.com/aviation): Deals with disputes (delay, cancellation, denied boarding) relating to its member airlines
• eCogra (ecogra.org): Impartial mediation for gambling websites licensed byt the UK Gambling Commission or the Malta Gaming Authority
• ECRCS - European Car Rental Concilliation Service (ecrcs.eu): Deals with disputes against Car Rental members where there is a cross border purchase
• Retail ADR (retailadr.org.uk): General dispute resolution service 
• BVRLA - British Vehicle Rental and Leasing Association (bvrla.co.uk): Deals with disputes against Car Rental members in the UK
• Financial Ombudsman Service (financial-ombudsman.org.uk): Deals with disputes against regulated financial institutions.

Consumer Advice Organisations

• Citizens Advice (citizensadvice.org.uk/consumer): Provides free advice to consumers who have a complaint against a UK company
• Which (which.co.uk/consumer-rights): Consumer rights group offering independent advice to consumers.

Regulatory Bodies

• Civil Aviation Authority (caa.co.uk): Aviation Regulation
• Financial Conduct Authority (fca.org.uk): Financial regulatory Body in the United Kingdom.
• Advertising Standards Authority (asa.org.uk): Self-regulatory organisation of the advertising industry in the United Kingdom

Other Useful Bodies

• Chartered Trading Standards Institute (tradingstandards.uk): Professional association which represents trading standards professionals working in local authorities, business and consumer sectors and in central government in the UK and overseas
• Action Fraud (actionfraud.police.uk): UK's national fraud and cyber crime reporting centre
• eConsumer (econsumer.gov): eConsumer.gov is where you can report international scams and learn about other steps you can take to combat fraud.

Useful Information on the European Small Claims Procedure:

• HM Courts and Tribunal Service (gov.uk/recover-debt-from-elsewhere-in-european-union)