UK ECC offer advice to customers of Wow Air following shutdown

UK holidaymakers affected by the collapse of Wow Air should contact the UK European Consumer Centre (UK ECC) for help and advice, following the announcement that the airline will cease operations immediately

The airline, which is based in Reykjavik, Iceland, stopped operating on Thursday 28 March 2019, with some passengers stranded and others no longer able to take up their booked flights. Wow Air have ceased communication and requested customers make alternative arrangements with other carriers.

The UK ECC can provide advice and support to consumers affected by the collapse. Consumer Advisor at the UK ECC, Adam Mortimer, said: “Passengers who have already travelled will need to make their own arrangements to return home. Some airlines, such as Icelandair and Easyjet, are offering to assist Wow Air passengers with discounted fares.”

“It is highly probable that passengers will need to contact their insurer to arrange a reimbursement of any extra expenses for their return home.”

For more details, check out the UK European Consumer Centre’s website or contact the UK ECC for free advice on your individual circumstances on 01268 886690 Monday-Thursday between 10 am and 4 pm (or email [email protected])

The UK ECC is part of the European Consumer Centre Network (ECC-Net), which has 30 centres in the EU, plus Iceland and Norway. The aim of the network is to provide advice and support to consumers who have a dispute with a trader based in a European country outside the UK

ENDS

Notes to Editors

For further information, please contact UK European Consumer Centre’s press office on 01268 582206.

The UK European Consumer Centre is part of the European Consumer Centre Network (ECC-Net). There are 30 centres in the EU, plus Iceland and Norway. The aim of the network is to provide advice and support to consumers who have a dispute with a trader based in a European country outside the UK. The Network will assist consumers in the attempt to resolve the complaint.

UK ECC can provide advice in the following main areas: buying goods and services, online shopping, internet auctions, holidays, timeshare and holiday clubs, air travel.

UK ECC is co-funded by the Department for Business, Energy and Industrial Strategy (BEIS), and the European Commission. The UK ECC service is delivered by the Chartered Trading Standards Institute http://www.tradingdelstandards.uk/

  • Consumers can make contact with the UK European Consumer Centre via the website – www.ukecc.net – or by phone on 01268 886690 Monday-Thursday between 10am and 4pm.
  • If in doubt before you buy, contact our sister organisation – the European Consumer Centre for Services – for  pre-purchasing advice: www.ukecc-services.net