Letter Templates
Here, you can find links to downloadable template letters for a selection of our most popular queries. If there is no template for the problem that you are experiencing below, please see our guide to writing an effective complaint letter.
- Non-delivery of goods
- Faulty goods
- 14 day cooling off period cancellation for goods
- 14 day cooling off period cancellation for services
- Basic cancellation
- Flight delays/cancellations
- Timeshare cancellation
- Holiday Club cancellation
For further advice on your consumer rights, please see our list of Consumer Topics - or for advice on a specific query, please Contact UKICC.
If you have been asked by one of our advisors to fill out a PoA to allow us to mediate with the trader on your behalf please download one of the following attachments: Word PoA | PDF PoA
Guidance for Using these Template Letters
- Anything inside a bracket ( ) should be replaced with the stated information.
- Any reasons that do not apply to you should be deleted as appropriate.
- We would suggest that your letter is sent registered delivery so that you know the company have received it. We also find that this makes the complaint more formal.