Give us a Call
Currently, our phone lines are ONLY available Monday to Friday - from 10am until 4pm, BST (British Summer Time).
Outside of these times, please send us an Online Message or an Email (see below). UK calls are charged at the standard national/local rate (depending on your location) - please check with your phone provider for more.
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Send us an Email
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If you are a UK-based consumer, experiencing a problem with a company in another country and are unsure what to do about it - please get in touch. The UK International Consumer Centre (UKICC) specialises in cross-border disputes, between UK consumers and businesses in other countries. We can let you know your rights, help determine the best course of action and, possibly, intervene on your behalf – all for free (we never charge fees or commission - and we don't sell any products or services).
Our friendly and knowledgeable Consumer Rights Advisors are based here, in the UK. At present, we can only be contacted by email or via our online form as we are experiencing some delays. Ordinarily we run a telephone service but this has been suspended for the foreseeable, as we endeavour to reduce backlogs and delays.
When you email us please include your Full Name, Phone Number and UK Address in your message and provide all the details you can about the issue itself (including the Name, Contact Details and Address of the business you're in dispute with, details of the transaction and any relevant dates). Help us help you - and we'll do our best to find a way forward.
PLEASE NOTE!
(Updated - 2nd April 2024) : The UKICC is currently experiencing severe delays, due to issues beyond our control. As a result, it's taking us much longer to respond to queries - and we are unable to meet our published response targets. While we attempt to clear the backlog and reduce delays, our telephone lines are currently only open on Tuesdays and Wednesdays, from 10:00 to 16:00 (GMT): +44 (0)1268 88 66 90. We will do our best to respond to your written queries, as quickly as possible. In the meantime, you may find answers to your issues in our Step-by-Step guides.
Thank you for your continued patience - and please accept our apologies for any inconvenience.
If you are a UK-based consumer, experiencing a problem with a company in another country and are unsure what to do about it - please get in touch. The UK International Consumer Centre (UKICC) specialises in cross-border disputes, between UK consumers and businesses in other countries. We can let you know your rights, help determine the best course of action and, possibly, intervene on your behalf – all for free (we never charge fees or commission - and we don't sell any products or services).
Our friendly and knowledgeable Consumer Rights Advisors are based here, in the UK. At present, we can only be contacted by email or via our online form as we are experiencing some delays. Ordinarily we run a telephone service but this has been suspended for the foreseeable, as we endeavour to reduce backlogs and delays.
When you email us please include your Full Name, Phone Number and UK Address in your message and provide all the details you can about the issue itself (including the Name, Contact Details and Address of the business you're in dispute with, details of the transaction and any relevant dates). Help us help you - and we'll do our best to find a way forward.
▶ If you have a problem with a business based Outside the UK (e.g. an online retailer located in an EU country or elsewhere in the world)
▶ If you have a problem with something you bought or a service you paid for whilst you were abroad
▶ If you have a problem with flights or holidays booked with a travel company based outside of the UK
▶ If you're thinking of buying an item or service from a non-UK company and want to know how to avoid potential issues
Wherever possible, the UKICC can provide Legal and Practical Advice to help resolve your problem. Unlike most other advisories, we have longstanding relationships with many Partner Organisations in countries around the world - including national and international Trading Standards authorities (or their equivalent) and other Consumer Protection organisations.
In some instances, where our advice has not been enough to resolve an issue, we may be able to provide further support up to and including contacting the trader on your behalf.
We can also provide advice on How to Avoid Problems when buying from abroad.
▶ If you have a problem with a business based Outside the UK (e.g. an online retailer located in an EU country or elsewhere in the world)
▶ If you have a problem with something you bought or a service you paid for whilst you were abroad
▶ If you have a problem with flights or holidays booked with a travel company based outside of the UK
▶ If you're thinking of buying an item or service from a non-UK company and want to know how to avoid potential issues
Wherever possible, the UKICC can provide Legal and Practical Advice to help resolve your problem. Unlike most other advisories, we have longstanding relationships with many Partner Organisations in countries around the world - including national and international Trading Standards authorities (or their equivalent) and other Consumer Protection organisations.
In some instances, where our advice has not been enough to resolve an issue, we may be able to provide further support up to and including contacting the trader on your behalf.
We can also provide advice on How to Avoid Problems when buying from abroad.
The UK International Consumer Centre (UKICC) is an independent non-profit organisation, operated by the Chartered Trading Standards Institute (CTSI) - the official body of the UK Trading Standards profession - with funding from the UK Government, as part of their wide-ranging commitment to Consumer Protection.
We were established in 2007, to provide completely free advice and assistance to consumers that have problems with purchases made from companies based in another country. We work with partner organisations in various other countries to ensure UK consumers are empowered with the knowledge they need in order to resolve problems with a company. These partnerships enable us to get involved in some instances and make contact with the company on behalf of the consumer. This can be particularly helpful in cases where you have previously been unable to reach an amicable solution.
PLEASE NOTE: The UK International Consumer Centre (UKICC) was previously called the UK European Consumer Centre (UKECC), prior to the UK's departure from the EU (at the time, we received funding from the EU - hence our EU-focused website and email system). Please bear with us while we update our digital communications to reflect the change of name and expanded focus.
Despite this minor administrative disruption, the good news is that the UKICC team of advisers can now help UK consumers who have experienced issues in a growing number of countries outside the EU too. In addition to our longstanding relationships with consumer organisations in 29 EU and EFTA nations, we have already developed relationships with authorities in 12 Non-EU countries (including Japan, South Korea and Malaysia) - with many more in the pipeline.
The UKICC is an independent non-profit organisation, operated by the Chartered Trading Standards Institute (CTSI) - the official body of the UK Trading Standards profession - with funding from the UK Government, as part of their wide-ranging commitment to Consumer Protection.
We were established in 2007, to provide completely free advice and assistance to consumers that have problems with purchases made from companies based in another country. We work with partner organisations in various other countries to ensure UK consumers are empowered with the knowledge they need in order to resolve problems with a company. These partnerships enable us to get involved in some instances and make contact with the company on behalf of the consumer. This can be particularly helpful in cases where you have previously been unable to reach an amicable solution.
PLEASE NOTE: The UK International Consumer Centre (UKICC) was previously called the UK European Consumer Centre (UKECC), prior to the UK's departure from the EU (at the time, we received funding from the EU - hence our EU-focused website and email system). Please bear with us while we update our digital communications to reflect the change of name and expanded focus.
Despite this minor administrative disruption, the good news is that the UKICC team of advisers can now help UK consumers who have experienced issues in a growing number of countries outside the EU too. In addition to our longstanding relationships with consumer organisations in 29 EU and EFTA nations, we have already developed relationships with authorities in 12 Non-EU countries (including Japan, South Korea and Malaysia) - with many more in the pipeline.
Had a problem with a purchase from a trader in the UK? Contact the Citizens Advice consumer service
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